FAQ
Frequently Asked Questions
Our website design, development, and management package has an initial 6-month commitment at $150 per month, designed to establish a strong digital foundation. After this period, you’re welcome to continue on a month-to-month basis, ensuring you maintain control and flexibility.
Graphic design services are offered at $50 per hour. This hourly rate ensures you receive dedicated, professional design work that aligns with your brand and project requirements.
Our digital marketing services are billed at $500 per month or 20% of your ad spend—whichever is greater—and are handled on a month-to-month basis. This flexible, results-oriented pricing approach lets us focus on maximizing the impact of your ad spend without requiring a long-term commitment.
If you decide to pause after the 6-month minimum and later wish to resume our website management, we’ll be ready to get your site back on track. Simply reach out to discuss options for reintegration and any updates needed.
Should you need to cancel prior to fulfilling the 6-month minimum, payment for the remaining months of the contract term will be required. This structure ensures we maintain consistency and quality across all client commitments.
To keep projects running smoothly, we apply a late fee for overdue payments. You’ll receive a reminder if payment is delayed, and we’re happy to work with you if you encounter any issues.
We accept payments via major credit cards, debit cards, and bank transfers, processed securely through Bonsai.
The $100 fee for adding extra pages is a one-time charge per page. This covers the full design, development, and integration of each new page into your site.
Given the customized nature of our services, refunds are typically not available once work has commenced. However, we prioritize client satisfaction, so please reach out if you have concerns, and we’ll do our best to address them.
Yes, your subscription is ongoing even after the initial 6-month commitment. Our model is designed for the long term, as it typically takes 15 months for the subscription revenue to equal what a one-time payment would provide. And at that point, the website will be generating more than $175 a month in value for the client, so the site will essentially be paying for itself at that point and we hope our clients continue to see the value in the work we do to keep paying every month so we can continue to do what we do.
No, there isn’t a buyout option after completing the initial contract term. Our subscription model is built for clients who see the long-term value in consistent, ongoing service. With subscription clients, we can focus on continual improvements, updates, and client care without the pressure of constantly securing new work to sustain our service levels. A buyout would disrupt this balance, so we focus on maintaining a predictable partnership.
Absolutely! For a $50/month add-on, you can receive unlimited edits and support with a minimum commitment of 6 months. This add-on is designed for clients who prefer the upfront cost of the one-time payment model but want flexibility to make updates without added fees. If you end this add-on and decide to restart it later, a new 6-month commitment would apply.
The primary difference lies in short-term versus long-term costs. Subscriptions offer lower monthly payments, which may be more manageable for some clients, while the lump-sum option lets you pay upfront, saving money in the long run. Choosing between the two depends on your cash flow and business priorities—subscriptions are ideal for businesses needing continuous support and flexibility, while a lump-sum works best for those who prefer to invest all at once.
Yes, we include foundational on-page SEO with all packages. This covers essentials like fast load times, meta tags, Google Search Console setup, and sitemap generation. For more advanced SEO—like link building, guest posting, and ongoing keyword strategy—we recommend digital marketing services. We provide off-page and advanced SEO services to ensure you’re covered on all fronts.
No, we don’t offer e-commerce websites under the subscription plan. These projects are significantly more involved and require a different pricing model due to the setup and management complexity. We’d be happy to discuss custom e-commerce projects tailored to your needs outside of our subscription plans.
Yes, you retain full ownership of your domain, ensuring that if you ever decide to cancel your subscription, you maintain control over your domain and content. We’ll assist in any transition to make it as smooth as possible.
Switching from a subscription to a lump-sum payment isn’t typically available, as our subscription model is built around long-term support and ongoing service. However, if your business needs change significantly, reach out, and we’ll work with you to explore any feasible options.
We’re here to support your business as it grows! If you need new features or additional services after launch—whether it’s advanced SEO, custom integrations, or expanded functionality—we can provide these at a competitive rate. Just let us know what you're envisioning, and we’ll create a tailored solution that meets your needs without requiring a complete overhaul.
Our digital marketing services are designed for small businesses across various industries looking to enhance their online presence, reach targeted audiences, and drive conversions.
We conduct thorough research on your target audience and industry to create customized ad campaigns that resonate with potential customers, maximizing engagement and conversion rates.
We produce a variety of content types, including blog posts, social media graphics, videos, and ad copy, all tailored to your brand’s voice and marketing objectives.
Success is measured through key performance indicators (KPIs) such as engagement rates, conversion rates, ROI, and website traffic, allowing us to continually optimize your campaigns.
We analyze performance data regularly and adjust strategies in real time to enhance ad effectiveness, improve targeting, and increase return on investment.
We provide comprehensive performance reports on a monthly basis, detailing campaign outcomes, insights, and recommendations for ongoing improvements.
Absolutely! We develop and manage social media strategies that align with your brand and engage your audience, driving traffic to your website and increasing conversions.
We utilize various platforms including Google Ads, Facebook, Instagram, and LinkedIn, selecting the best channels based on your target audience and marketing goals.
Getting started is simple! Contact us for a consultation, and we’ll discuss your business goals and create a tailored digital marketing plan to help you succeed.
Typically, the entire process takes 1-2 weeks from start to finish. This timeframe depends on how quickly we receive your content and images, as well as our designers' availability. The quicker we get your input, the sooner we can launch!
No, while you will retain ownership of your domain and assets, the website itself(the code) is tied to our subscription service. This ensures sustainability for our business model.
Yes! You retain ownership of your domain name. Even if we purchase it on your behalf, we’ll transfer it back to you if you decide to end our service.
No, we create all our websites using custom hand-coded solutions. This approach ensures better performance and uniqueness, setting us apart from competitors who rely on page builders.
Custom coding offers enhanced security, faster load times, and reduced maintenance costs. Our sites are less vulnerable to attacks and don’t require constant updates like WordPress does.
You can request edits by emailing us at [email protected]. Your request will be entered into our ticketing system for prompt attention and resolution.
Absolutely! All our custom websites are designed with SEO best practices in mind to help improve your visibility in search engine results and drive traffic to your site.
We provide comprehensive website management, which includes security updates, performance monitoring, unlimited edits, and lifetime updates. Our team is always ready to assist you with any issues you may encounter post-launch, ensuring your site remains optimized and secure.